Hilton Worldwide to Roll Out Mobile Room Keys in 2015 at Hundreds of U.S. Hotels Across Four Brands
November 4, 2014 9:02am
In July, Hilton Worldwide debuted digital check-in with room selection technology, now available at more than 3,700 hotels, and worldwide by the end of this year. This technology enables Hilton HHonors members to check in via their HHonors profile on desktop, mobile or tablet and choose the exact location of their room – right down to the room number. Mobile-enabled room key goes a step further in simplifying the guests’ journey, allowing travelers to check-in, choose their room and access their room upon arrival entirely via the HHonors app on their smartphone.
“Our mobile room key technology gives our guests greater choice and control over their entire experience,” said Geraldine Calpin, global head of digital at Hilton Worldwide. “Never before has a hotel guest been able to check-in, select their room from a digital floor plan, request items to be ready upon arrival, and then access their room via their smartphone and find it exactly the way they requested it. We’re truly revolutionizing travel by making the stay experience more convenient.”
Hilton is rolling out the technology in three phases across all U.S. properties of four brands:
The technology extends beyond simply guest room access. First available on the Apple and Android versions of the Hilton HHonors mobile app, guests can use their smartphone to access other areas of each property that require a room key, such as the fitness center, executive floors, elevators and parking facilities, among others. Looking ahead to 2016, Hilton plans to deploy the technology at scale across 11 brands globally.
With speed and scale central to Hilton’s digital strategy, the company is delivering as promised the global deployment of Hilton’s digital check-in with room selection functionality – one month ahead of schedule. “Room selection will be rolled out in its entirety by the end of this November at more than 4,100 properties globally,” said Calpin.
Since the launch of room selection this summer, one-third of eligible guests have already used the function and more than 90 percent were “satisfied” or “extremely satisfied” with the experience and said they would use it again.
“We are providing guests with the digital tools they desire. We expect high adoption of mobile room key, just as we’ve seen with room selection,” says Calpin. “We are reshaping the way guests dream, book and stay with us – helping earn their loyalty and affinity for our brands.”
Hilton invites you to download our HHonors digital check-in and room selection app here.
Tags: keyless entry,
mobile room keys
Contact: Hilton Worldwide - Blake Rouhani
The Break Hotel Selects KEYPR as Partner for Guest Experience Technology
dormakaba and OpenKey Partner For Mobile Access at AMResorts
Nordic Choice Hotels Celebrates Milestone in Security Innovation with Implementation of ASSA ABLOY Hospitality Mobile Access at Multiple Properties
Fairmont Miramar Hotel & Bungalows Selects KEYPR as Exclusive Guest Experience Technology Partner
KEYPR Announces Major Platform Release
Kerry Hirschy to Retire from dormakaba After a Successful 31 Year Career
YOTEL Installs dormakaba Electronic Locks at Boston Hotel
dormakaba Video: Steps for Easy Hotel Mobile Access Adoption
McLaren Technologies Completes Australia’s First Full-Service App Project Incorporating ‘Keyless’ Hotel Entry for Guests
Urban Creation Implements ASSA ABLOY Hospitality Mobile Access and Locking Solutions at its New Stylish Student Accommodations
Respected Security Company York Access Control Endorses dormakaba Electronic Door Locks for All Projects
Seven of the “Best 15 Hotels in the USA” Trust dormakaba Electronic Locks
Beauport Hotel Gloucester Trusts dormakaba Saflok Networked Locks
dormakaba Completes Acquisition of Mechanical Security Businesses from Stanley Black & Decker - New Top-Three Player in North American Market
Sir Adam Amsterdam Installs dormakaba Saflok RFID Electronic Door Locks
Valcartier Hotel Installs dormakaba Saflok RFID Electronic Door Locks
Book. Stay. Go. Launches SaaS-Enabled Hotel Marketplace, Featuring Mobile Check-in and Mobile Room Keys
Quantifying Cost Saving Potentials for Mobile Room Key Deployments in the Hotel Industry
Please login or register to post a comment.